What is ATT Telling its Customers?
AT&T is sending MyWi and TetherMe users a text message:
“AT&T Free Msg: Did you know tethering your Smartphone to a computer requires a tethering plan? Pls call 888-860-6789 for details or visit att.com/dataplans.”
After the text message users started receiving an email:
“Dear [Valued Customer],
We’ve noticed your service plan may need updating.
Many AT&T customers use their smartphones as a broadband connection for other devices, like laptops, netbooks or other smartphones– a practice commonly known as tethering. Tethering can be an efficient way for our customers to enjoy the benefits of AT&T’s mobile broadband network and use more than one device to stay in touch with important people and information. To take advantage of this feature, we require that in addition to a data plan, you also have a tethering plan.
Our records show that you use this capability, but are not subscribed to our tethering plan.
If you would like to continue tethering, please log into
your account online at Cell Phones and Cell Phone Plans - Wireless from AT&T, or call us
at 1-888-860-6789 Monday - Friday, 7 a.m. - 9 p.m. CST
or Saturday, 8 a.m. - 7 p.m. CST, by March 27, 2011
to sign up for DataPro 4GB for Smartphone Tethering.
Here are details on the plan:
DataPro 4GB for Smartphone Tethering
• $45 per month
(this gives you 4GB in total, combining both your smartphone data plan for $25 and the tethering feature, $20)
• $10 per each additional GB thereafter, added automatically as needed
• Mobile Hotspot capabilities are included for compatible Smartphones
If we don’t hear from you, we’ll plan to automatically enroll you into DataPro 4GB afterMarch 27, 2011. The new plan – whether you sign up on your own or we automatically enroll you – will replace your current smartphone data plan, including if you are on an unlimited data plan.
If you discontinue tethering, no changes to your current plan will be required.
It’s easy to track your usage throughout the month so there are no bill surprises. For example, we send you free text messages when you reach 65, 90, and 100 percent of your plan’s threshold. If you would like to monitor your account more closely, go towww.att.com/dataplans to learn about other ways to track your data usage.
As a reminder, our smartphone data plans also include unlimited usage of Wi-Fi at no additional charge. AT&T smartphone customers can use Wi-Fi at home or on-the-go at any one of our more than 23,000 U.S. hotspots already included in your data plan.
Thank you for bringing your account up to date. We appreciate the opportunity to continue to serve your mobile broadband needs.
So AT&T pretty much wants to upgrade your plan so you have to spend even more money then you already do. If you do not call in to make the adjustment, then they will do it for you. If you stop tethering then they won’t upgrade your data plan.
Do not panic, we have a solution. Call AT&T and tell them that you have received a message about “tethering” a computer to a smartphone. Be sure to pronounce tethering wrong and act like you have absolutely no idea what it even means.
If they explain what it is and say that you are using a large amount of data tell them that you stream music and netflix video all day long. They will most likely apologize and remove the issue from your account.
This worked for a couple commenters on modmyi, let me know if it works for you.
As always if you have any questions feel free to comment below and be sure to follow me on twitter @bhfboss and @LukeTechTips